Terms of Service

By accessing our website, using our AI assistant, submitting a contact form, or communicating with us via chat, SMS, or voice, you agree to these Terms of Service and all applicable laws and regulations. If you do not agree, please discontinue use of our services.

These terms apply to all users of Alpine Peak Roofing services, including customers, website visitors, and anyone who communicates with us through any channel.

Roofing Services: Installation, repair, maintenance, and inspection of residential and commercial roofing systems in the Denver metro area and Colorado mountain communities.

Emergency Services: 24/7 emergency roofing repairs and storm damage response.

Insurance Assistance: Coordination with insurance companies and adjusters for storm damage claims.

Consultation Services: Roofing assessments, estimates, and expert advice.

Digital Services: Website tools, AI chat assistant, AI voice agent, and online resources.

By providing your phone number and submitting a request through our website, contact form, or AI assistant, you expressly consent to receive SMS text messages from Alpine Peak Roofing related to your inquiry. These messages may include:

• • Responses to questions or service requests you have submitted
• • Appointment confirmations and reminders
• • Estimates, inspection scheduling, and project updates
• • Insurance claim status and follow-up
• • Follow-up from our team regarding your roofing project

Message frequency varies based on your interaction. Message and data rates may apply depending on your carrier and plan.

To opt out of SMS messages at any time, reply STOP to any message. You will receive one confirmation message and no further SMS will be sent. For help, reply HELP or contact us at info@alpinepeakroofing.com.

Our website and phone system use artificial intelligence, including an AI chat assistant and AI voice agent. By using these services, you acknowledge:

• • You may be interacting with an AI system, not a human representative
• • AI responses are generated automatically and may not always be perfectly accurate
• • For accurate estimates, pricing, and scheduling, verify details directly with our human team
• • Emergency situations should always be reported directly by phone: (970) 456-1176
• • Conversations with our AI systems may be logged for quality assurance and service improvement

You may use our website for lawful purposes only. You agree not to:

• • Use the site in any way that violates applicable laws or regulations
• • Transmit or send unsolicited commercial communications
• • Attempt to gain unauthorized access to our systems
• • Interfere with the security or functionality of the website
• • Use automated systems to access the site without permission
• • Attempt to manipulate, deceive, or misuse our AI systems
• • Submit another person's phone number without their explicit consent

Estimates: All estimates are preliminary and subject to final inspection and written agreement.

Contracts: Formal contracts will specify detailed terms, timeline, and pricing for each project.

Changes: Project modifications must be agreed upon in writing and may affect pricing and timeline.

Weather Dependencies: Roofing work is weather-dependent and schedules may be adjusted for safety.

Workmanship Warranty: We guarantee our workmanship as specified in your service contract.

Material Warranties: Material warranties are provided by manufacturers and vary by product.

Warranty Claims: Must be reported promptly and are subject to inspection and verification.

Exclusions: Warranties do not cover damage from extreme weather events, normal wear, or improper maintenance by others.

Our website, AI assistant, and digital services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that:

• • Our digital services will be uninterrupted or error-free
• • AI-generated responses will be accurate, complete, or suitable for your specific situation
• • SMS messages will be delivered in real time or at all times

To the fullest extent permitted by law, Alpine Peak Roofing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services, website, or reliance on AI-generated information.

Our total liability to you for any claim shall not exceed the amount paid for the specific services that gave rise to the claim.

Alpine Peak Roofing maintains:

• • General liability insurance
• • Workers' compensation insurance
• • Professional licensing as required by Colorado law
• • Bonding for applicable projects

Insurance certificates are available upon request.

We encourage direct communication to resolve any concerns:

1. 1. Contact us directly to discuss the issue
2. 2. If unresolved, we may recommend mediation
3. 3. Legal disputes will be governed by the laws of the State of Colorado
4. 4. Venue for legal proceedings will be in Denver County, Colorado